I think I was about 11 years old when one of my dad’s customer (who was an SIA cabin crew) came to me in the shop and told me that I should consider being a cabin crew when I grow up. And since then, the idea has kinda stuck.
Over the years, I buried that idea because of fear, scars and god-knows-what reason. But since I left my previous job 3 weeks ago, this idea started manifesting itself. So when I saw Scoot’s post on their Facebook, I applied. I mean, YOLO right? (:
I like Scoot’s attitude. Or should I say, “Scootitude”? From their response to 9Gag –
To the official apology from their Head off Commercial during the recent boo-boo (do you know how hard it is to get the management to apologise and on Facebook too?)…
And to their advertisements and marketing etc etc. So yes, Scoot it is! It sounds like a fun and vibrant place to be (:
When I received the call to head down for an interview, I had cold feet. I text-ed the usual suspects and these guys told me to, “…just Scoot yourself to the interview first lah!” So, off I go!
Scoot Assessment Centre
Yes, that’s what they call their cabin crew interview session. The assessment centre was at Amara and there are about 4.5 stages that you have to go through on the day itself.
Stage 0.5: The Height/Weight and Scar Test
After registeration, I was given a file and lanyard with my application number (A42, woohoo!) and name. My height was measured and arms were checked for scars.
The slight scar on the back of my right hand passed the check! (: It seems like I am the only person bothered by it. The lady who saw my scar went, “That’s nothing!” Hahaha! Made me smile ^^
Stage 1: The Aptitude Test
It’s like sitting for a very condensed version of SAT test. There’s a total of 3 ‘papers’ about 10 minutes each. I think the 3 ‘papers’ are on Verbal Reasoning, Numerical and Non-Verbal.
Ivan, the HR manager, took us through 3 examples for each paper before the paper officially starts.
Warning: Don’t take your own sweet time! I didn’t have enough time to finish my first paper (Verbal Reasoning) because I dilly-dally-ed and couldn’t make up my mind. Had to make some quick judgement and deduction at the last 1.5 minutes. I finished my Numerical paper way ahead of time though (no surprise there:P) and barely finished the Non-Verbal paper.
Tip: Don’t leave any blanks. If you can’t decide on the answer, move on. Come back to it later!
Interlude: The presentation & Results
After all 3 papers were completed, the Head of Cabin Services gave a little presentation about what it entails to be a Scootee, the expected salary and introduced Scoot to us. We were also shown the corporate video. I didn’t know Scoot put up so many dances at the airport >.< Jjang!
Anyways, after the presentation, the marking was done and results were announced.
I think the results are based on percentile because I saw that box on the aptitude test paper 😛
Anyways, a handful of applicants were dropped 😦 But HURRAH! I made it through!
Stage 2: The Group Discussion
After the announcement of results for Stage 1, we were ushered to another room for the next stage of the assessment. As we entered the room, we were randomly divided and assigned to different tables.
I’m not allowed to tell you what the Group Discussion topics are but basically there are two rounds. After the first round, we were reassigned again to another table. Which, in my opinion is quite fair! Group dynamics might be different! Honestly? I preferred my second group :p
ANYWAYS! We were told to clip our lanyard on our collars so that they are more visible to the assessors. I think there’s about 1 assessor per table. Kudos to them because once group discussion started, it was chaos. Heh.
I think at this stage, they are trying to find out how we behave in groups. Are you a creator? A contributor? A leader? A filler? The lalalander?
Personally I think, each of us tend to behave differently in different groups. For example, in the first group, I think I was more of a follower and communicator (and a pushover). However, in the second group, I was more of a leader (thick skin!) but a little pushy.
Tip: Don’t hold back or go all out. Just be yourself. Go with the flow.
Stage 3: The Individual Presentation
The wait for the result of Stage 2 is super duper duper long. Luckily the TP interns in my 2nd group were fun to talk to. Phew. It was about 3 hours since the start. Most of us were getting hungry until….They gave us Oreo and chocolates! OM NOM NOM! Hehe!
About 30 minutes, the result for Stage 2 was out! I think about 4-6 people were dropped. I think my heart skipped a bit whenever they go, “…A…Forty….” Praying and hoping that it’s not my number. But YAYY!
We were once again assigned to a different table. A different group again! 😀
Alrighty. Individual presentation has to be the most nerve wrecking portion for me. I had to stand in front of a table of about 10 people to present on a topic. It’s been awhile since I presented to strangers. Yes, I do branch visits and briefings but that’s different! I know the branch folks!
I kept telling myself, “Okay. You aced all your comms presentation. No reason for you to be nervous, yo!”
Basically, we were supposed to draw a piece of paper out of an envelope then each of us are given 2 minutes to think about that topic. So when someone is giving their 2 minute presentation, the next person will look at the piece of paper (containing the topic) that they have drawn and start preparing.
The topics are not hard. Honestly. I can’t review them but they are really simple (: They are mainly topics that you will touch on when you first met someone or when you set up a matchmaking profile?
Think at this stage, I think they are trying to see how fast you can think on your feet, your confidence and how you present yourself (body language, tone etc). Cos you will be interacting with customers a lot! It’s important!
Tip: Be yourself! Don’t dwell too much on the topic! You don’t have to use up the full 2 minutes for preparation and/or presentation. Most of us at the table didn’t and we got through 😀
Stage 4: The 1-1 interview
This is the stage with the longest wait. I think there’s about 6 interviewers but because of the crop of TP interns, it took much longer than expected. Anyway, at this stage, there’s only about 10-15 of (non-TP) applicants left.
I was among the last few to be interviewed. Seeing people enter and leave and hearing their comments about the interview really made me nervous. Especially when one of the girls said, “omg. it’s tough and they suddenly added one more guy interviewer! he’s scary!” Eeeps! Interviews are not my forte T_T
When it was my turn, I went in and sat down. I realised the “additional” guy is probably an intern/new staff who was there to sit and listen. I did that quite a bit when I was in MOE doing recruitment. So I tried my best to make eye-contact with him and the main interviewer.
It was not as tough as I expected! My interviewer was nice (: It’s like having a conversation and at one point, I made a boo-boo but I admitted it and we laughed it off. At the end of the interview, she event told me, “Good job, Huishan. It was nice meeting you.” Phew.
What are the questions asked? Well, typical interview questions (: Just handle it like how you will handle any other job interview and you’ll be fine (:
Tip: Be yourself (again!). There’s really nothing I can say here 😛
The Apollo Test
After the 4.5 stages, we were told to go home and wait for an email on Monday (assessment was on Saturday). If we were selected, we will be sent an email with a link to do a test.
The Apollo Test basically is like a personality test. So, no stress there (: Just answer as honestly as you can. But do note that there’s quite a few selections and clicks. Do the test in a quiet setting. Think there’s no “Save” button as well. So, be prepared to do it in one setting. Took me about 15 minutes.
The Contract Briefing
2 days after the Apollo Test, I received a call to ask to head down to Scoot office for the contract briefing.
Can’t reveal much here but…I left the briefing with a awesome-er impression of Scoot than I already had!
I met 3 other potential Scootee on the way up and we got lost! When we entered the office, we were kind of shocked cos it’s an office. Literally. People were working. Since I was the first to ‘recover’, I went, “Sorry. We are here for the contract briefing. Do you know where it is?”
And I’m not quite sure who it was but it was an angmoh (the Head of Commercial maybe?) was super friendly! He went, “Aww. I thought you were here to date me!” HAHAHAH! That made me laughed.
ANYWAYS! Back to the contract briefing!
I think it was a very very honest briefing. They didn’t try to sell the job. It was a clear and truthful presentation about the expectations, the trainings, the bond, the benefits, the remuneration and etc. They helped us see the real meaning of being a cabin crew and not us the glittery parts.
The presentation took about 2 hours and we were given 4 days to decide.
So am I a Scootee now?
Unfortunately, no 😦 As much as I want to fulfil that childhood idea and cure my travelling bug, I decided not to take it up because of some scheduling issue. Maybe I will try again next year?
But, yes. I still think Scoot is an awesome company to work for! If they have a contract (ground)job now, I will grab it!
Once again, thank you to Scoot for giving me the opportunity (: To the HR team, thank you for staying back on a Friday evening to brief us 😀
Now, back to the job hunt for me!
Edited: Min height for ladies is about 155cm (can’t remember) and for guys is 165cm (definitely remember this! cos it’s my height :P). As for the weight, they look at the BMI range (: